gcash

FREQUENTLY ASKED QUESTIONS for GCASH

 

 

What is GCASH?

GCash is a service for Globe & TM subscribers which allows you to use your mobile phone to:

  1. send & receive money to & from another Globe/TM mobile phone anytime & anywhere they are no remittance fees or bank charges
  2. buy prepaid load with an instant 10% rebate

    All these you can do anytime, anywhere at your convenience just by texting! You can also save on prepaid load because of the instant 10% rebate when you buy load using GCash.

It's easy to get started, just follow these simple steps:

  1. Register your Globe/TM mobile phone
  2. Convert cash to GCash in Globe & Globelines Business Centers free of charge to put GCash into your phones.
  3. You now have GCash in your phones & can now:
    1. Send & receive money all over the country for as low as & as fast as a text message
    2. Buy load & save money
    3. Paying bills
    4. Buy items in Shoemart, Mercury Drug, Shakey's and other establishments using GCash.
  4. Other GCash uses:
    1. Donations
    2. Tuition payments
  5. Just remember access code 2882

How do I activate my G-Cash service?

To register, send REG [4-digit M-PIN]/[mother's maiden name]/first name]/[last name]/[address] to 2882. You will then receive a text message saying that you have successfully registered. Please make sure to complete your address otherwise the system would not accept your registration.

Important Note: When you register your name (and other details) make sure it matches the information that will be seen on your valid I.D.
(Examples of Valid IDs: driver's license, SSS card with photo, Postal ID)

G-CASH PAYMENTS VIA TEXT

How do I use G-Cash Payments?

For Outlet Transactions, For G-Cash Outlets that accept G-Cash as payment, the frontliner will initiate the transaction. You will receive a request from the merchant to deduct the amount of the product from your G-Cash wallet.

Simply reply with your MPIN to confirm the purchase or NO to reject the purchase. Send it to 2882. Alternatively, the outlet may also ask you to initiate the transaction by sending G-Cash to the outlet's service unit via P2P transaction.

G-CASH DOMESTIC MONEY TRANSFER VIA TEXT

How do I send G-Cash to a Globe or Touch Mobile subscriber?

  1. Just go to any Globe Business Center, Globelines Payment and Services Center or an Authorized G-Cash Outlet that accepts cash-in transactions.
  2. Fill out a G-Cash Form.
  3. Please present a Valid I.D.
  4. Pay the processing fee. There will be no processing fee for Globe Business Centers effective October 15, 2006. For Globelines Payment and Services Centers, a flat fee of Php10.00 for any transaction below Php1,000. For transactions above Php1,000 the fee is 1% of the amount.
    Example: Php10.00 for Php1,000 amount
  5. Frontliner will send the G-Cash to your beneficiary and give you an Acknowledgement Receipt (A.R.) of the transfer and an Official Receipt (O.R) of the processing fee.

How do I send G-Cash to a Globe Handyphone or Touch Mobile with my cellphone?

As long as you have G-Cash in your cellphone, just send the following message:
[amount] [mpin] and send to 2882+[10-digit number of recipient]

Note: Minimum amount to send G-Cash from phone-to-phone is Php 1.00

How do I transfer G-Cash into my phone?

  1. Just go to any authorized G-Cash outlet which accepts cash-in transactions.
  2. Show the required identification to frontliner.
  3. Give the frontliner the cash plus the processing fee.
  4. The outlet will send the G-Cash to your mobile phone number directly.

How do I cash-out my G-Cash?

Go to a Globe Business Center or any authorized G-Cash outlet.

  1. Cashing out at a Globe Business Center:
    1. Fill out a G-Cash form.
    2. Present required identification to the frontliner.
    3. Pay the processing fee. A flat fee of Php10.00 for any transaction below Php1,000. For transactions above Php1,000 the fee is 1% of the amount.
      Example: Php10.00 for Php1,000 amount
    4. Front liner processes the Cash-Out and subscriber shall receive an SMS message.
    5. Subscriber confirms cash-out by replying with MPIN.
    6. Frontliner will then print an A.R. for the cash-out and an O.R. for the transaction fee.
    7. You will then be given the cash.

      Note: The cash-out amount will be deducted from your G-Cash wallet. You will receive a confirmation message and the remaining G-Cash balance in your wallet.
  2. Cashing out at an authorized outlet (mobile phone to mobile phone)
    Note: other channels will be included later (i.e. POS device, computer)
    1. Fill out a service form
    2. You then present the required identification to the frontliner.
    3. Pay the processing fee.
    4. Frontliner will show outlet's authorized mobile number to subscriber.
    5. Send the following message: and send to 2882 + [10 digit mobile number of authorized outlet]
    6. Frontliner will then print an A.R. for the cash-out and an O.R. for the transaction fee.
    7. You will then be given the cash.