Banking anytime, anywhere!

  • Check your UnionBank balance
  • Transfer Money instantly
  • Buy Load for any phone
  • Pay Bills on-the-go!
Enroll now
Telupay

What is uMobile?

“uMobile is UnionBank’s newest take on Mobile Banking. With this new mobile banking application, no need to worry about expensive internet connection costs or which Telco you subscribe to. Simply install the mobile banking application on your phone and you’re good to go at the cost and speed of an SMS! ”
uMobile is not yet available for iPhone and Android users. Fear not! The uMobile team is currently developing an application for iPhone and Android phones. We will release this version very soon!

What can I do with uMobile?

Get your UnionBank balance!
No need to go to an ATM, bank or a computer to check your money. You can easily access your UnionBank account anytime, anywhere through your mobile phone.
Transfer funds!
Deposit slips are a thing of the past! You can now manage your funds or transfer to other UnionBank accounts.
Buy Load!
Stay connected to your loved ones by being able to buy prepaid load from any network through uMobile. There's no need to enroll mobile numbers or remember which network they're on, uMobile does that for you.
Pay your bills!
No need to wait in long lines in payment centers because with UMobile you can pay your bills using your phone. No enrollment required for all available billers.
Call and Text UnionBank!
UMobile provides customer support via your mobile phone. Talk to us, we’re listening to you.

What do I need for uMobile?

  • UnionBank Savings or Checking Account

    Any UnionBank Savings or Checking account?

    You can enroll as many of your own accounts as you want. If you don't have a UnionBank Account apply for one.

  • Mobile Numberr from any network

    A mobile number from any network?

    One of the things we made sure with uMobile is that you will be able to use right away. uMobile will Work with any network so there's no need to change your number or buy a new SIM card just to use the application!

  • A compatible mobile phone

    A compatible mobile phone?

    uMobile is currently compatible with phones that can run Java. It has been tested with the following Nokia, Samsung, Blackberry and LG phones:

    • Nokia
    • Samsung
    • BlackBerry
    • LG

Two simple ways to enroll!

Thru Internet Banking:

  • Fill in the missing information in the uMobile Activation Form below:
    Subject: uMobile Enrollment
    • First Name:
    • Middle Name:
    • Last Name:
    • Email Address:
    • Mobile No.:
    • Phone Brand:
    • Phone Model:
    • Address:
    • Zip Code:
    • Birthday:
    • Default 6-digit MPIN:
    • Own UnionBank Account Number/s: ex: 109451123456
    • Third Party UnionBank Account Number/s (optional): ex: 109451123456
  • Log on to eBanking at www.unionbankph.com
  • Go to the Mail Tab
  • Copy and Paste the uMobile Activation Form
  • Out "uMobile Enrollment" as the subject of the message
  • Press Send

…or over the phone

Call UnionBank's 24-Hour Customer Service at 8418600

Learn more...

How secure is it to do banking transactions via UMobile?

All transactions via UnionBank’s Mobile Banking service require you to key in your Mobile PIN (MPIN).  Also, no account information will be in the application or any of the messages that will be sent. All messages go through an encryption process to ensure its security. Firewalls are used to prevent any unauthorized access to information.

Is UMobile available 24 hours a day?

Yes, UMobile is available 24 hours a day.

Enrollment...

What do I do if I want to enroll?

All you have to do is call our Call Center hotline number: 84186. Tell them that you are interested to avail of the UMobile Service. The customer representative will do a standard verification process, and will ask for information details:

Full (First/Middle/Last) Name *as it appears in your account
Birth Date
Address
Email Address
Mobile Number

Please be sure that you understand and listen to the Terms and Conditions that will be read to you by our Customer Representative.

If the registration is successful, you will receive message confirming the activation of your mobile phone from UMobile. After a few seconds, you will receive a message with the link that you can click to download the UMobile application/midlet and install it into your phone.

Who may enroll to UMobile??

Individuals who have a savings or a current account with UnionBank and who have an active post-paid or prepaid line with any of the Telco providers (Globe, Smart and Sun) are entitled to enroll to UMobile.

Is there a service charge for enrolling in this facility?

Enrollment is free of charge. UnionBank will be charging you a minimal Php 2.00 charge per successful transaction on top of the regular text messaging charges applied by telco providers.  The Php 2.00 transaction charge is just sufficient to cover cost for our SMS confirmation to your transactions and to process your transaction.

What networks are applicable for this service?

This service works for any Telco Network. (Smart, Globe, Sun Celluar, etc)

Is the service available to other Globe or Smart affiliates?

This service works for any Telco Network. (Smart, Globe, Sun Celluar, etc)

How do I activate the GPRS/MMS capability of my mobile phone?

To activate the GPRS and MMS settings, you can call the different Telco’s Customer Service hotlines or request by texting the commands/syntax (over-the-air) set by Telco. Here are the guides for each Telco provider:

Smart GPRS
GPRS setup guide is available through the www.smart.com.ph

  1. Go to http://www.smart.com.ph/
  2. Click Get Support
  3. Click Frequently Asked Questions
  4. Click on the question “How do I configure my phone for MMS, GRPS or 3G?”
  5. Follow the guide seen on that page.

Over the Air activation

  1. Identify your handset model (Nokia, Sony Ericson, Samsung, etc.) e.g. Nokia 6500.
    To identify which handsets are supported, you may text SET LIST and send to 211.
  2. To download 3G/MMS/GPRS settings Key in SET and send to 211.
    e.g. SET N6500 and send to 211
  3. Smart will send the settings and will prompt you to save the settings, once you click save on your handset, it will ask you to enter a PIN. The default PIN is 1234.
  4. Smart will send a message that you have successfully activated your GPRS.
  5. For More info: Smart customers may call SMART’s hotline at 888-1111 or using their cell phone *888.

GPRS Rate/Cost: PhP10 /30 minutes
Cost of using GPRS is PhP.10/KB.

Globe GPRS
GPRS setup guide is available through the www.globe.com.ph

  1. Go to www.globe.com.ph
  2. Click SUPPORT (located at upper right hand part of the page)
  3. Under Top Support Topics, click GPRS Settings
  4. Click on the question “How do I configure my phone for MMS, GRPS or 3G?”
  5. Under Configuration Guide, choose your Phone Brand e.g. NOKIA; then, choose your specific Phone Model e.g. NOKIA 6500
  6. Click save file to download the instructions on how to manually configure GPRS in your phone

Over the Air activation

  1. Send to 2951
  2. User will receive a configuration message from 2951
  3. Click options and choose save
  4. Click YES to save settings in your Phone

Cost of sending activation SMS is FREE.
Cost of using GPRS is PhP.15/KB.
Time based GPRS is PhP5/15minutes. Text TIME to 1111 to activate time-based browsing for FREE.

Customer Hotline

  1. Call 730-1000 and talk to a customer service representative
  2. Ask for the Customer service representative to send you the GPRS settings
  3. Once you receive the settings, click save and type 1234 as default PIN

Cost:

  1. Time based rate – PhP5/15 minutes. Text TIME to 1111 to activate time-based browsing.
  2. per-Kb browsing rate - PhP.15/KB

Sun Cellular GPRS

GPRS setup guide is available through the www.suncellular.com.ph

  1. Go to www.suncellular.com.ph
  2. Click Customer Service
  3. Under the FAQ section click PHONE CONFIGURATION GUIDE
  4. Choose the manufacturer of your Phone and choose the phone model
  5. Click save to download the instruction guide to manually configure your phone

Customer Hotline: Call 395-8000
Ask for customer representative to send you the configuration settings; Customer service representative can also guide you to configure your phone manually.
Text ACTIVATE to 2300.

How do I download the menu-based application?

GPRS and MMS activation is required for the one-time downloading of the application to your phone using the internet connection via GPRS. You can click on the link that was sent to your phone. GPRS rates differ per Telecommunications provider.

I received the message “Packet Data Unavailable” or “subscribe to packet data first” after trying clicking on the link. What does this mean?

This means that your phone’s GPRS/MMS settings are not yet activated.

While trying to download the link, the screen displayed this message “the link you are trying to download has expired.

Please call UnionBank’s Call Center (84186) to request for a new link.

The link has an expiry of 2 days, just follow the instructions on the message to request for a new link.

How will know if the UMobile application/midlet has been successfully downloaded?

You will be able to see the UMobile icon in your mobile phone’s menu. Please click on it to test if it works. It will require you to change your initial Mobile PIN (MPIN).

May I enroll my account using more than one mobile phone?

Yes, enrollment of an account using more than 1 mobile phone is allowed. All you have to do is tell the UnionBank Call Center / Customer Care representative that you want to download the link into another phone.

May I enroll more than 1 account in my mobile phone?

Yes, you may enroll multiple accounts to be accessed in one mobile phone. Please be sure that the accounts that you enroll are under your name. Each source account may only be linked to one mobile phone.

How fast is the response time of UMobile?

The average response time for transactions is 10 to 45 seconds. If you have enrolled both your mobile number and email address, you will receive an SMS and an email reply.

Fund transfer...

May I transfer funds to my other accounts maintained at other UnionBank branches?

Yes, fund transfers may be made to accounts under your own name and maintained at other UnionBank branches provided that they are enrolled as well to the UMobile facility.

May I transfer funds to another person's UnionBank account?

Yes, fund transfers may be made to another person's UnionBank account provided that it is first enrolled as a target account under UMobile. Only fund transfers are allowed for these 3rd party or other person’s accounts. You cannot do balance inquiry or bills payment.

May I transfer funds to accounts maintained at other banks?

No, fund transfers may only be made to and from Unionbank accounts.

Is there a limit to the amount I can transfer?

You may transfer a maximum amount of Php 20,000.00 per day from each source account.

Bills payment...

What merchant establishments may I pay through UMobile?

Credit Cards
UnionBank Visa

Utility
Manila Water

Telecom
Globe
Smart
PLDT

Do I need to enroll the bills I will pay thru UMobile?

No, enrollment of billers is not required. You may save the biller account details that you regularly pay. You may do this in your Mobile Banking midlet by just choosing the “Yes” on the Save Biller Account field the next time you pay that particular bill.

Can I pay someone else’s bill?

Yes, you may pay yours or someone else’s bills regularly or just one time as needed. The account that will be used to pay though will be your enrolled accounts.

Other inquiries...

Can I still use the mobile banking service when I change my cellphone unit?

Yes, you may still use the UMobile since what the Bank enrolls is your Mobile number. You will need to download the midlet to your new phone again. You may do this by:

  1. Calling our our Unionbank 24/7 Contact Center Hotline 84186 or for provincial areas thru our Domestic Toll-free number 1-800-1888-2277 or
  2. Text “UMOBILE GET” and send to 09229990132. Just follow the same procedure as you did when you first downloaded the midlet. You will be required again to nominate a new 6-digit MPIN, this time the current MPIN will be the MPIN you used in your old cellphone.

will I do if I forgot my MPIN and my mobile banking service was locked?

You may request for a reset of your MPIN. You may call UnionBank’s call center/customer care (84186) to reset your MPIN.

What do I need to do to deactivate my Mobile Banking service if in case my phone got lost or stolen?

For clients enrolled using a pre-paid SIM:
You may request for immediate suspension of your mobile banking service thru our Unionbank 24/7 Contact Center Hotline 84186 or for provincial areas thru our Domestic Toll-free number 1-800-1888-2277. To continue using UMobile, you may enroll your new mobile number (new SIM CARD).

For clients enrolled using a post-paid-paid SIM:
You may request for immediate suspension of your mobile banking service thru our Unionbank 24/7 Contact Center Hotline 84186 or for provincial areas thru our Domestic Toll-free number 1-800-1888-2277. Once, you have your new SIM (same post-paid number) you may again reactivate your mobile banking service by calling the given numbers and request for the link to download the midlet again into your new phone.

What do I do if I want to enroll additional accounts whether my own or another person’s account?

Enrollment of additional accounts, whether your own or someone else’s, will be done via the UnionBank Call Center/Cutomer Care.

Who do I call if I have inquiries regarding the service (i.e. failed transactions, functionalities, etc.)?

For inquiries on enrollment, functionalities, transaction verification and other related concerns, you may call or contact us thru any of the following:
Contact Center Hotline – (632)8418600
Domestic Toll-free Landline (for provincial areas) – 1-800-1888-2277
Email Us at – umobile@unionbankph.com or at customer.service@unionbankph.com

Copyright 2011 UnionBank of the Philippines All Rights Reserved