UMobile is UnionBank's latest take in e-banking. It is a dynamic mobile banking facility, which enables you to do your banking transactions through your mobile phone. This can be done through a menu-based Java or Smartphone app in iOS and Android which is downloadable to your phone.
All transactions via UnionBank’s Mobile Banking service require you to key in your Mobile PIN (MPIN). Also, no account information will be in the midlet or any of the messages that will be sent. All messages go through an encryption process to ensure its security. Firewalls are used to prevent any unauthorized access to information.
Yes, UMobile is available 24/7.
UMobile is open to UnionBank’s accountholders with PHP savings, checking, or EON accounts.
There are 3 ways to enroll to UMobile. Depending on what’s convenient for you, you may either call UnionBank’s 24/7 Customer Service, send an email through your UnionBank Online Banking account, or go to the branch to submit the UMobile Enrollment Form.
The following information needs to provided when enrolling to UMobile:
Your enrollment will be subject to review and approval. UMobile shall send you a confirmation via SMS or email to confirm if your access is approved. Once received, you may already download and activate your UMobile access.
Yes, UMobile may be used through multiple devices. You may enroll all your mobile numbers through the enrollment channels mentioned above.
Yes, you can enroll multiple accounts to be accessed in one mobile phone. Please be sure that the accounts that you shall enroll are under your name.
An email address is optional but highly recommended. We shall be sending you your transaction receipts, SMS, alerts, and announcements through UMobile; and your email shall serve as a backup for all of these notifications.
The UnionBank Mobile Banking Midlet/application was successfully tested to run on Java-enabled feature phones, and Smartphones with Android and iOS operating systems. Please note that UMobile is not compatible with Dual SIM phones. Please refer to this link to check if your phone is compatible with UMobile.
To download the app, please ensure that your GPRS, WI-FI, or data connection is available. Data charges of your network provider shall apply when downloading UMobile. You can download the Android version of UMobile from Google Play, while the iOS version can be downloaded from the Apple Store. For other feature phones, please download the app directly from UMobile’s website.
To activate the GPRS, MMS, and/or Data settings, you can call your network provider’s customer service hotline or request by texting the commands/syntax (over-the-air) set by the telephone company.
This means that your phone’s GPRS/MMS settings are not yet activated.
The UMobile download link has an expiry of 2 days. To request for a new link, just call UnionBank’s Customer Service or depending on your OS, you may download the app directly from UMobile’s website or from Android and Apple stores.
You will be able to see the UMobile icon in your mobile phone’s menu. Please click on it to test if it works. It will require you to change your initial Mobile PIN (MPIN).
Enrollment, download, and activation are free of charge. When using the app, GPRS or data charges of your network provider will apply.
The average response time for transactions is 10 to 45 seconds. If you have enrolled both your mobile number and email address, you will receive an SMS and an email reply. For Android and iOS phones, you have the choice as to whether you want to receive an SMS confirmation or not.
Yes. UMobile is available for all types of mobile subscriptions across all mobile service providers in the Philippines.
Yes, fund transfers may be made to accounts under your own name and maintained at other UnionBank branches provided that they are enrolled as well to the UMobile facility.
Yes, UMobile allows fund transfers to other UnionBank accounts provided that these are enrolled as your 3rd party recipient. To enroll your 3rd party, you may call UnionBank customer service or send a message by texting UnionBank from UMobile. Information needed for 3rd party enrollment are the following: Account name, Account number, Branch of account, and Type of account.
No, fund transfers can only be made to and from Unionbank accounts using UMobile.
None. You can transfer any amount between your own or to your enrolled 3rd party accounts.
No, enrollment of billers is not required. You can pay your bills anytime without pre-enrolling them. You can also save the biller account details that you regularly pay directly on your app so that you won’t have to type them in again the next time you need to pay them.
Please take note however that there are some billers that change the account number or bill reference number every month. So when paying bills, make sure that you have checked the details thoroughly before confirming it.
Yes, you can pay yours or someone else’s bills regularly or just one time as needed. The account that will be used to pay though will be your enrolled accounts.
Various e-load denominations are available for use in UMobile. Please refer to the list of the denominations per telephone company below:
Yes, UMobile allows you to buy load not only for yourself, but for others too. You may select the phone number you wish to load by choosing from your phone’s contact folders. You also have the option of saving this mobile number as one of your favorites.
Yes, as long as your mobile number remains the same, you may still use UMobile. You just have to download and install the app on your new phone. If your mobile number has changed, you will have to enroll it to be able to access UMobile.
Please call UnionBank’s Customer Service to reset your MPIN. You will be asked to provide your MPIN of choice when doing this. Once reset, you will receive an SMS confirmation and you may already log on to UMobile using the MPIN you have provided.
For clients enrolled using a pre-paid SIM:
You may request for immediate suspension of your mobile banking service thru our Unionbank 24/7 Contact Center Hotline 84186 or for provincial areas thru our Domestic Toll-free number 1-800-1888-2277. To continue using UMobile, you may enroll your new mobile number (new SIM CARD).
For clients enrolled using a post-paid-paid SIM:
You may request for immediate suspension of your mobile banking service thru our Unionbank 24/7 Contact Center Hotline 84186 or for provincial areas thru our Domestic Toll-free number 1-800-1888-2277. Once, you have your new SIM (same post-paid number) you may again reactivate your mobile banking service by calling the given numbers and request for the link to download the midlet again into your new phone.
Please call UnionBank Customer Service to enroll your additional accounts and 3rd party accounts.
We always want to hear from you. For any inquiries, follow ups, and feedback related to UMobile please feel free to send us a message through the Text UnionBank feature of UMobile or:
Email Us at – firstname.lastname@example.org or at email@example.com
You may also call our 24/7 Customer Service Team at the following numbers:
Metro Manila – (632) 841 8600
Domestic Toll-free Landline (for provincial areas) – 1-800-1888-2277