UnionBank Certified in the Latest ISO 9001:2015 Standard
UnionBank was certified last November 23, 2016 in the latest ISO 9001:2015 standard. The certification ensures that Bank operations consistently provide products and services that meet customer requirements. UnionBank is the first Philippine bank to earn this certification.
The audit reviewed the implementation of processes within the Bank’s Quality Management System particularly in the areas of documentation, process effectiveness, and continual improvement to ensure that it continuously meets customer requirements. To date, four business units have already been ISO certified including the Bank’s Front-line and Backroom operations.