Online Banking

Online Banking FAQs

Online Banking Upgrade

Why are we upgrading Online Banking?

As your Bank, UnionBank wants to make sure that your online banking experience will be as seamless and reliable as you expect it to be. The upgrade aims for a more stable service for customers who want to do banking transactions anytime and anywhere.

The Online Banking upgrade is ongoing and is expected to be completed on November 30, 2015.

The new Online Banking will have a fresh new look and feel. The website will be more intuitive and easier to navigate. More importantly, we will be relaunching a service that is more stable and reliable.

None. If you are a regular Online Banking user, please use your existing userid and alphanumeric password. For GSIS and EON users, please use your existing userid and ATM PIN for logging in.

No need to register again. You may use your existing login credentials to be able to login to the new Online Banking.

To help you manage your transactions and requests via Online Banking, please take note of the following dates:

  • Nov 27, 2015, 6:00pm - Cut-off for new enrollments, password reset, service requests, and transactions.  All requests received and transactions scheduled after cut-off until Nov 30, 2015 will be processed on Dec 1, 2015.
  • Nov 28-30, 2015 - Online Banking will not be available during this time.
  • Nov 30, 2015 - The new Online Banking goes live.

We are setting Nov 27, 2015 6:00pm as our cut-off for all transactions to be processed as usual.  As such, all transactions scheduled after the cutoff until Nov 30, 2015 will be processed on Dec 1, 2015.

Saved billers and beneficiaries will remain in your profile when we launch the new Online Banking.  That is, once you login to the new system, you will still be able to see your saved billers and beneficiaries and transact with them.

You can view your transactions by going to Transactions and selecting Inquire Transactions. This will show last 90 days worth of transactions.

The Online Banking Team continuously reviews and enhances the Online Banking service, updating your email address and mobile number will allow us to keep you on track with the latest developments.

We have a dedicated team managing customer inquiries, requests, and complaints related to Online Banking 24/7. You email them via onlinebanking@unionbankph.com. Please make sure to indicate your Full Name, User ID, and Contact Information for easier reference. Alternatively, you may fill up the online form here.

General Inquiries

With the new Online Banking, you can view the balances and transaction history of your enrolled accounts, pay bills, transfer funds within your own account, to other UnionBank accounts, and to other local banks.  You can explore the other available features by registering online now. 

Registration is easy.
  • No need for you to go to the branch or ATM to enroll.  All you need to do is to click "Register Now" in our Online Banking site to be enrolled.
It's a fast and convenient way to do banking.
  • You have direct access to your accounts allowing you to take control of your finances.  Balances and transactions are updated in real-time,  transactions are done without having to sign up forms.  You can do your transactions at the comfort of your home or office, wherever you are, without the need to go to the branch.
It's available 24/7.
  • Access your accounts anytime anywhere, without having to wait the next banking day.

Online Banking is free! You can view your accounts, pay bills, and transfer within UnionBank accounts at no cost. However, please be informed that standard fees apply for transfer to local banks. You may check with other local banks their applicable incoming remittance fees for local payment transfers.

To maximize use of Online Banking, please use any of the following desktop OS versions that are compatible with Online Banking:
  • Apple OS X - 10.5+
  • Apple iOS - 3.0+
  • Android - 2.3+
  • Blackberry - 5.0+
  • Chrome OS - All versions
  • Windows - XP SP3+, Vista, 7.0+

For security, the following internet browser versions are highly recommended:
  • Chrome - 1.0+ (38+)
  • Internet Explorer - 9+
  • Firefox - 22+
  • Safari - 5.1.7+

Registration and Login

You need your ATM card details and Customer Information to be able to register to Online Banking. Simply click on the "Register Now" button found at the login screen of Online Banking, and follow the instructions thereafter. You shall receive and email and SMS notification once your Online Banking registration is approved.

For existing users, you may continue to use your current User ID and alphanumeric passwords.  For existing GSIS and EON users, you may use your current User ID and ATM PIN for logging in.

For new users, you will be asked to nominate your User ID and Password upon registration.  Please make sure to note these down as these are what you will use to login.

For security, we will be providing you with two passwords, the Login Password and the Transaction Password.  Your Login Password is what you shall use to login to your account.  While the Transaction Password is what you shall use when confirming a financial transaction or a service request via Online Banking.

For users who are already using alphanumeric password to login, you may proceed to do a self-reset by clicking "Forgot Password".  You shall receive your One-Time Password (OTP) via your registered mobile number.

Similar to the Login Password, for login users, you may proceed to do a self-reset by clicking "Forgot Password".  You shall receive your One-Time Password (OTP) via your registered mobile number.

Your User ID is your primary identity for Online Banking and it is permanent.  Therefore, you cannot change it.  In case you have forgotten this, you may request for it to be retrieved by getting in touch with the Online Banking Team.

The OTP is always sent to your registered mobile number.  If you have not registered any mobile number, or have changed it recently, we suggest that you get in touch with the Online Banking Team to have it updated.

ATM PIN-based login is only allowed to have a maximum of 2 invalid retries.  If you are unable to remember your ATM PIN anymore, please call your branch of account to have your ATM card replaced.

Please also note that once your profile is migrated to password-based login, you will no longer be allowed to login using your ATM PIN.

All users, except for GSIS and EON, should be able to login using their alphanumeric password.  A separate communication will be sent to GSIS and EON users once we are ready to migrate them to password-based login.

Upon receiving and activating your new ATM card, you may request for the new card to be linked to your Online Banking access by selecting the "Change Primary Card" menu in the Login Page.  This request is subject for approval.  Once request is approved, you may already proceed to login using your User ID and password.  For GSIS and EON, you may proceed to login using your new ATM PIN.

We encourage you to use the virtual keyboard to protect you from keyloggers and hackers that are able to trace your strokes when using the keyboard to login and transact online.

Accounts and Transactions

We are introducing a single-view of your UnionBank accounts. With this feature you will be able to view your Deposit Accounts, Term Placements, EON, Credit Cards, Loans, and Investment Accounts.

Similar to the old version of Online Banking, you will be able to view your last 10 transactions and get your transaction history for the past 90 days.

Transactions Management

You can still do the same transactions as before. However, in the new Online Banking, all transactions are grouped as follows: Fund Transfer, Bills Payment, and Transactions Inquiry.  This grouping of transactions provides an organized way of managing your transactions.

We'd love to hear more about the biller you would like to pay.  If this is not part of our list, please feel free to contact us and we will try to put this biller onboard.

No need for pre-enrollment of billers. You have the option of paying a bill anytime and saving the bill detail for future payments.

Fund Transfers within your own account and to other UnionBank accounts are processed in real-time. However, transfers to other local banks (Local Peso Transfers) take 2-3 banking days before it gets credited to the beneficiary account.

No need to enroll your third party beneficiary accounts.  You have the option of paying them one time and saving their details for future fund transfers.

You may view your scheduled and recurring transactions and their respective status in the "Inquire Transactions" sub-menu.

Personal Profile

Yes, you can. Simply go to the Personal Profile menu and select "Change Passwords".


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1 Make sure that the website address appearing on your browser starts with https://ebanking.unionbankph.com/ and a padlock symbol (🔒) beside it.If you see something different or there is no address appearing, please do not proceed and report to us immediately.

2 You can only type in your password or PIN using the virtual keyboard.

3 Keepyour device virus-free. Make sure you have an updatedanti-virus software.

4 To secure your account, we strongly advise you to avoid downloading your banking documents using a public computer




For more information, please visit theSafe Surfing Guidelinespage or call our 24-hour Customer Support at (02)8418600.
1 Make sure that the website address appearing on your browser is Union Bank of the Philippines and has a padlock symbol (🔒) beside it. If you see something different or there is no address appearing, please do not proceed and report to us immediately.

2 You can only type in your password or PIN using the virtual keyboard.

3 Keepyour device virus-free. Make sure you have an updatedanti-virus software.

4 To secure your account, we strongly advise you to avoid downloading your banking documents using a public computer




For more information, please visit theSafe Surfing Guidelinespage or call our 24-hour Customer Support at (02)8418600.
1 Make sure that the website address appearing on your browser starts with https://ebanking.unionbankph.com and a padlock symbol (🔒) beside it.If you see something different or there is no address appearing, please do not proceed and report to us immediately.

2 You can only type in your password or PIN using the virtual keyboard.

3 Keepyour device virus-free. Make sure you have an updatedanti-virus software.

4 To secure your account, we strongly advise you to avoid downloading your banking documents using a public computer




For more information, please visit theSafe Surfing Guidelinespage or call our 24-hour Customer Support at (02)8418600.
1 Make sure that the website address appearing on your browser is Union Bank of the Philippines and has a padlock symbol (🔒) beside it. If you see something different or there is no address appearing, please do not proceed and report to us immediately.

2 You can only type in your password or PIN using the virtual keyboard.

3 Keepyour device virus-free. Make sure you have an updatedanti-virus software.

4 To secure your account, we strongly advise you to avoid downloading your banking documents using a public computer




For more information, please visit theSafe Surfing Guidelinespage or call our 24-hour Customer Support at (02)8418600.
1 Make sure that the website address appearing on your browser starts with https://ebanking.unionbankph.com and a padlock symbol (🔒) beside it.If you see something different or there is no address appearing, please do not proceed and report to us immediately.

2 Keepyour device virus-free. Make sure you have an updatedanti-virus software.

3 To secure your account, we strongly advise you to avoid downloading your banking documents using a public computer




For more information, please visit theSafe Surfing Guidelinespage or call our 24-hour Customer Support at (02)8418600.
1 Make sure that the website address appearing on your browser is Union Bank of the Philippines and has a padlock symbol (🔒) beside it. If you see something different or there is no address appearing, please do not proceed and report to us immediately.

2 Keepyour device virus-free. Make sure you have an updatedanti-virus software.

3 To secure your account, we strongly advise you to avoid downloading your banking documents using a public computer




For more information, please visit theSafe Surfing Guidelinespage or call our 24-hour Customer Support at (02)8418600.
1 Make sure that the website address appearing on your browser starts with https://ebanking.unionbankph.com and a padlock symbol (🔒) beside it.If you see something different or there is no address appearing, please do not proceed and report to us immediately.

2 Keepyour device virus-free. Make sure you have an updatedanti-virus software.

3 To secure your account, we strongly advise you to avoid downloading your banking documents using a public computer




For more information, please visit theSafe Surfing Guidelinespage or call our 24-hour Customer Support at (02)8418600.
1 Make sure that the website address appearing on your browser is Union Bank of the Philippines and has a padlock symbol (🔒) beside it. If you see something different or there is no address appearing, please do not proceed and report to us immediately.

2 Keepyour device virus-free. Make sure you have an updatedanti-virus software.

3 To secure your account, we strongly advise you to avoid downloading your banking documents using a public computer




For more information, please visit theSafe Surfing Guidelinespage or call our 24-hour Customer Support at (02)8418600.