Privacy and Security

Online Banking Password Migration

Online Banking Password Migration

To improve the overall security of the Internet Banking log in process, UnionBank shall be introducing a new system for logging in to your Online Banking account.  Instead of using your 4-digit ATM PIN to log in, we are upgrading to a more secure eight-character alphanumeric password.

This change will affect users logging in thru the “UnionBank Account” and “EON Cyber Account” log in buttons at the UnionBank website.  The roll out will be done gradually over the next few weeks to ensure a smooth transition.

In the next few days, we will first be launching a new alphanumeric keyboard that shall replace the virtual numeric PIN pad that you are using to log in to UnionBank Online Banking.  A screenshot of the new keyboard is provided below for your reference:

 


Users who have not yet been prompted to change passwords should use the numeric portion of the keyboard to enter their existing ATM PIN.

When your account has been migrated, you will be asked to log in using your existing ATM PIN.  After which, you will be requested to provide your new 8-character password.  This new password shall then be used every time you need to log in to UnionBank Online Banking.  Users who have been migrated shall use the entire keyboard that includes capitals and special characters.

Please note that this change shall only be applicable to your log in password.  You can continue to use your transaction password as it is not affected by the migration.

For further details, please see the FAQs section below or contact our customer service center at (02) 8418600.

Thank you for continuing to use UnionBank Online Banking Service and we look forward to being of even better service to you.

 

Your UnionBank Web Team

 


 


FAQs (Frequently Asked Questions)

 

WHAT IS IT

  • What is UnionBank’s Online Banking Password Migration?
    UnionBank’s Online Banking Password Migration is UnionBank’s move from an ATM PIN-based to a password-based log on verification.
     
  • What will happen during UnionBank’s Online Banking Password Migration?
    During the migration, Online Banking users will be asked to nominate a personalized alphanumeric password that will serve as their log on verification.
     
  • What changes or enhancements are we expecting with this migration?
    For the migration, only the log on verification requirement and password reset process will be changed.

    From an ATM PIN-based log on verification, users will be asked for a personalized alphanumeric password when logging on to their Online Banking.  Whereas, your User ID and ATM PIN shall be used for resetting your Online Banking password.

    UnionBank Online Banking’s user interface and features shall remain the same.  Transaction Passwords shall still be the same and required for each transaction done via Online Banking.  Users shall still enjoy the same UnionBank Online Banking experience with an enhanced, simplified, and more secure log on process.
     
  • Why are we doing these changes and enhancements?
    UnionBank aims to provide customers with a more secure and seamless Online Banking experience.  This password migration is one of our steps to ensure that our customers, their accounts, and information are protected from hacking and fraud.
     
  • How can I make sure that the password migration is legitimate and authorized by UnionBank of the Philippines?
    An official Online Banking Migration webpage (www.unionbankph.com/securityadvisory) has also been created to provide you with updates on the migration. 

    To make sure that you are accessing a legitimate website by UnionBank of the Philippines, please go to www.unionbankph.com and click the link for the official Online Banking Migration website.

    Please refrain from visiting websites forwarded to you via email by unfamiliar and unofficial email addresses purportedly from UnionBank.

    Should you need further assistance on browsing through UnionBank’s official website, or would like to report dubious emails or webpages claiming to be that of UnionBank, please do not hesitate to call our Customer Service Hotline.
     

WHAT TO DO BEFORE AND DURING MIGRATION

  • What are the things that I need to do before password migration?
    Before the migration starts, please make sure that your ATM card and PIN are valid, working, and not expired.

    For ATM cards that are no longer working or are expired, please have them replaced by visiting your branch of account.

    For ATM PINs that are no longer valid or may have already been blocked, please have them reset by calling UnionBank’s 24/7 Customer Service Hotline.  The PIN will be reset to the original ATM PIN provided to you.  If you cannot recall this anymore, we recommend having your ATM card replaced to generate a new PIN.

    Aside from making sure that your ATM card and PINs are valid, we recommend that you review and update your Online Banking profile.  Your updated profile information will be used by UnionBank when sending important announcements and updates about the migration.  More importantly, updating your profile will help UnionBank get in touch with you when needed for your Online Banking transactions.
     
  • Why do I need to update my profile?
    It is important to update your profile information in Online Banking since this will be used by UnionBank when sending important announcements and updates that may affect your access during migration.

    It is recommended to have an updated email address and mobile number.
     
  • Why do I need to have an updated mobile number?
    Once migrated to the new system, your mobile number will be used by UnionBank in sending your OTP (One Time Password) in cases when you need to reset your log on and/or transaction passwords.
     
  • What will happen if I do not update my cellphone number?
    Your system-generated OTP will be sent to the mobile number registered in your Online Banking profile.  If your mobile number is not updated, your OTP may be sent to another person or mobile number.
     
  • How do I update my profile?
    The following steps will guide you on updating your Online Banking user profile:
    1. Log on to your UnionBank Online Banking Account.
    2. Under the “My Profile” tab, select “My Profile” from the menu.
    3. Review and update your information, particularly on the following fields:
      1. Email Address
      2. Mobile Number
    4. Click “Update Profile”.
    5. Updated information will reflect in the system
       
  • What is an OTP?
    OTP or One Time Password is a unique 6-digit system-generated key that is sent to your mobile number whenever you reset your password.
     
  • How and when do I use an OTP?
    An OTP is very useful whenever you have forgotten, your Online Banking password.

    To generate an OTP, click on “Forgot Password”.  OTP will be sent to the registered mobile number in your Online Banking profile.
     

ATM AND PASSWORD CONCERNS

  • Do I need to change or create a new username for the migration?   
    No.  Your current username shall remain the same.  Only the log on credential will have to be changed from ATM PIN to an alphanumeric password.
     
  • Do I need to change my ATM PIN for the migration?   
    No.  Your current ATM PIN shall remain the same, unless you personally feel that you need to change it.  The migration shall not affect your ATM PIN.  You may still use the same ATM PIN for your ATM transactions.  The ATM PIN shall also be used for resetting your password once your Online Banking account has been migrated.
     
  • What are the requirements to change passwords?   
    During migration, the new system will prompt you to provide your own 8-digit personalized alphanumeric password.
     
  • What are acceptable passwords?   
    The new Online Banking system shall accept 8-digit alphanumeric passwords, which you shall assign during migration.
     
  • How do I change my Online Banking log on from ATM PIN to alphanumeric password?   
    It is easy to change your log in password from ATM PIN to alphanumeric.
    1. Log in using your Username and ATM PIN
    2. You will be requested to provide your new password.  Please use the virtual keyboard in doing this.
       
  • Will I still need my ATM PIN for my Online Banking access once I have migrated to the new password?   
    Yes.  Once you have migrated to the password-based system, you shall no longer be required to key in your ATM PIN for your Online Banking log on.

    However, your ATM PIN will still be needed if you need to reset your password.
     
  • What can I do if I forgot my new password after migrating to the new system?   
    If you have already migrated to the new system and have unfortunately forgotten your alphanumeric password, all you need to do is to click on “Forgot Password”.  Key in your User ID and ATM PIN.  An OTP will be sent to the registered mobile number in your Online Banking profile.
     
  • What will happen if I forgot my ATM PIN after migrating to the new system?   
    Once you have migrated to the password-based system, you shall no longer be required to key in your ATM PIN for your Online Banking log on.

    However, your ATM PIN will still be needed if you need to reset your password.

    If you have forgotten your ATM PIN, you need to call our 24/7 Customer Service Hotline to have it reset to the original PIN we have provided you.  If you can no longer remember this, then UnionBank shall have your ATM card replaced.
     
  • What will happen if my ATM PIN is locked out and I have not migrated to the new password-based system yet?   
    For ATM PINs that are no longer valid or may have already been blocked, please have them reset by calling UnionBank’s 24/7 Customer Service Hotline.  The PIN will be reset to the original ATM PIN provided to you.  If you cannot recall this anymore, we recommend having your ATM card replaced to generate a new PIN.
     
  • Are there fees in changing my ATM card?   
    For expired ATM cards, there is no replacement fee. However, please make sure that you surrender your old card during replacement.

    For blocked ATM cards and PIN, a minimum card replacement fee of Php150 shall be charged for each card being replaced.
     
  • After migrating to the new system and my ATM PIN has been locked out or blocked, can I still log in to the current Online Banking system?   
    Yes.  Once you have migrated to the password-based system, you shall no longer be required to key in your ATM PIN for your Online Banking log on.

    However, to continue using your ATM card for your ATM transactions please make sure to have your ATM PIN reset.
     
  • If I changed ATM PIN, will my Online Banking password also be changed?   
    No.  Changing the ATM PIN has no effect on your Online Banking log on password once you have migrated.
     
  • If I changed or replaced my card, will my Online Banking password also be changed?   
    No.  Changing the ATM Card has no effect on your Online Banking log on password once you have migrated.
     
  • Will I still need my Transaction Password once I have migrated to the new system?   
    Yes.  After migrating to the new system, you shall have two passwords to use for your Online Banking – your log on password and transaction password.

    Your log on password will be used in replacement of your ATM PIN when logging on to UnionBank Online Banking.

    Your Transaction Password shall still be used as confirmation to process your transactions done via UnionBank Online Banking.
     
  • Who should I contact if I have questions or concerns about the password migration?   
    For any questions, please do not hesitate to contact us through any of the following:
    Email: customer.service@unionbankph.com

    Call:
    For Metro Manila: (02) 841 8600
    For provincial areas (domestic toll-free number): 1-800-1888-2277

 


Security Advisory - EON

We would like to remind our EON account holders of the Foreign Account Tax Compliance Act ("FATCA") enacted by the United States government in 2010, amending the United States Internal Revenue Code. The FATCA is part of the US government's efforts to improve tax compliance by US taxpayers with foreign financial assets and offshore accounts.

For this purpose, FATCA requires foreign financial institutions ("FFIs") such as Union Bank of the Philippines ("Bank") to:

  1. conduct certain identification and due diligence procedures with respect to its account holders;
  2. report to the US IRS certain information relating to the financial accounts held by US taxpayers or by foreign entities in which US taxpayers hold a substantial ownership interest in the FFIs; and
  3. withhold and pay to the US IRS thirty percent (30%) of any payments of US source income, as well as gross proceeds from the sale of securities that generate US source income, made to:
    1. individual account holders failing to provide sufficient information to determine whether or not they are a US person,
    2. foreign entity account holders failing to provide sufficient information about the identity of its substantial US owners, or
    3. non-participating FFIs.

Please note that under the FATCA, if a law applicable to the FFI would prevent the FFI from reporting the required information to the US IRS absent consent or waiver from the account holder and the account holder fails to provide such consent or waiver within a reasonable period of time, the FFI is required to close the affected account/s. If we determine, based on our identification and due diligence procedures, that you are a US person and we do not receive the duly executed Certification, Consent and Waiver on or before the date stated below, the Bank may have to take all necessary steps, including the closure of such account/s.

In light of this, if you are a US Person*, we request that you visit the nearest UnionBank branch no later than November 15, 2014, and execute the necessary Certification, Consent and Waiver form.

Please note that the Bank will never send you an email asking for your personal information, and you should NOT respond to such emails or reveal confidential information to anyone, such as your PIN or online banking password.

For further information on FATCA, you may visit the following websites:

www.irs.gov
www.treasury.gov

Thank you very much.

Sincerely yours,
The EON Team

--
*"United States Person" as defined in the FATCA means:

  1. U.S. citizen (by birth or naturalization)
  2. A dual citizen where one country of citizenship is the U.S.
  3. Non-U.S. citizen that is a U.S. permanent resident (i.e. green card holder)
  4. A person who has substantial presence in the U.S. "Substantial presence" is defined as more than 31 days in the current calendar year or a total of 183 days over the previous three years from the current tax year
  5. A domestic partnership/corporation/company or association created or organized in the US or under the laws of the US
  6. U.S. owned entity - an entity with 1 or more "substantial US owner" (one who owns more than 10% of the entity by vote or value)

Security Advisory - E-Banking

We would like to remind our online banking customers about the danger of responding to emails purportedly sent to you by UnionBank. These emails may ask you to click a link to a website and provide, update or confirm sensitive personal information. It may also refer to a supposedly urgent or threatening condition concerning your account.

Please note that UnionBank will never send you an email asking for your personal information. You should NOT respond to such emails or reveal your PIN or PASSWORD to anyone.

For a safer web surfing experience, we recommend using current versions of Chrome, Firefox, Internet Explorer or Safari web browsers. The latest versions of these browsers will give you better protection from malicious websites and other online threats. Current versions of these popular browsers are available at the Google, Mozilla, Microsoft, and Apple web sites.

Ways on How to Secure your Transaction

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For more information on keeping your UnionBank online transactions fraud free, visit the Safe Surfing Guidelines at www.unionbankph.com or call our 24-hour Customer Support at 8418600.


NBI warns against phishing syndicates

The National Bureau of Investigation (NBI) yesterday warned the public of the existence of "phishing" syndicates that are victimizing clients of banks and financial companies.

Phishing involves spoofing or sending a fake email to convince a bank client or customer to "confirm" online their account information and passwords.

According to the authorities, they are now working on tighter filtering systems for banks' internet transactions.

NBI is now closely coordinating with Internet Service Providers and bank officials in an attempt to bust the ring.

Citing information reaching them, NBI agents said a newer browser software would prevent fake sites from being accessed even if the user clicks on the email message.

"Not only do we need stricter software, but we also need a publicity drive so people will be aware of this scam. We hope the banks and financial institutions can do their part by informing not just their clients but also the general public," said a senior official at the NBI, who requested anonymity.

However, the NBI official said the work should not rest completely with the government. Banks also need to help disseminate anti-Phising information since syndicates have started using banks' logos and spoofing their websites.

In one instance, the source said, a syndicate even managed to copy the logo and website of a financial consultancy firm affiliated with US-based CitiGroup.

"Such a racket has been going on in past years in the United States and Europe. Many phishing emails have been traced to syndicates in Russia," the source said.

In one particular email of the syndicate, it showed that it originated from the Smith Barney Group, a subsidiary of CitiGroup Global Markets Inc., owned by universal bank Citibank.

The sender had a supposed customer service reference number (cust_service.ref.num669743363403@smithbarney.com), and bore the subject line "Please Read This Message."

"Dear Smith Barney Customer, Technical services of the Smith Barney are carrying out a planned software upgrade. We earnestly ask you to visit the following link to start the procedure of confirmation of customers' data," the letter said.

An Internet hyperlink (https://www.smithbarney.com/cgi-bin/login/confirm.cgi) followed the first two sentences.

"This instruction has been sent to all Smith Barney customers and is obligatory to follow. Customers support service," the email added.

Upon closer inspection of the email however, it would show that the message itself was a link that did not lead to the Smith Barney website.

- BusinessWorld, Oct. 13 issue


Ways on How to Secure your Transaction

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Terms of Use

BY ACCESSING THIS SITE, YOU AGREE TO THE FOLLOWING TERMS AND CONDITIONS:

UnionBank maintains this Site to provide you with information about UnionBank products and services and to facilitate communication with UNIONBANK OF THE PHILIPPINES and its related companies. UNIONBANK OF THE PHILIPPINES requires that all the visitors to our site(s) on the Internet (the "Site") adhere to the following rules and regulations. By accessing the Site you indicate your acknowledgment and acceptance of these terms and conditions. From time to time we may revise these terms and conditions.

Copyright in the pages, screens, UNIONBANK OF THE PHILIPPINES owns text and images appearing at the Site or others as indicated. The information and materials contained in the Site may not be copied, displayed, distributed, downloaded, licensed, modified, published, reposted, reproduced, reused, sold, transmitted, used to create a derivative work or otherwise used for public or commercial purposes without the express written permission of UNIONBANK OF THE PHILIPPINES.

Not all of the products or services described on the Site are available in all geographic areas. You may not be eligible for all the products or services described. UnionBank reserves the right to determine the eligibility for any product or service.

Any communication or material you transmit to us via the Site or Internet electronic mail is on a non-confidential basis and may be used by UnionBank for any purpose within the limits of our privacy statement including reproduction, publication broadcast and posting.

We will use our best efforts to include accurate and up to date information on the Site, but we make no warranties or representations as to the accuracy of the information. You agree that all access and use of the Site and its contents is at your own risk. By using the Site, you acknowledge that we specifically disclaim any liability (whether based in contract, tort, strict liability or otherwise) for any direct, indirect, incidental, consequential, or special damages arising out of or in any way connected with your access to or use of the Site, (even if we have been advised of the possibility of such damages) including liability associated with any viruses which may infect a user's computer equipment.

With regard to services or products purchased or obtained by the user from a non-UnionBank person or entity, UnionBank makes no warranty of merchantability or warranty of fitness for a particular purpose with regard to such services and products and UnionBank specifically disclaims all other warranties with regard to said services and products.

You agree that your use of this Site shall be governed by all applicable Philippine laws and agree that venue of any relevant suit shall be located in the proper courts of the City of Makati, Philippines.


Weblinking Practices

Unionbankph.com has provided hypertext links and pointers to web sites maintained by third parties that are not part of the site for you to access at your sole discretion and may from time to time provide third party material on the site (Third Party Sites). Neither UnionBank of the Philippines nor its affiliates or suppliers opperates or controls in any respect any information, products or services on these Third Party Sites, and UnionBank makes no representations and you expressly agree that UnionBank is not responsible for any losses or damages in connection with the information, security, privacy practices, availability, content or accuracy of materials of such Third Party Sites. Our providing hypertext links to these Third Party Sites is not a guarantee or endorsement of the products, services, information or recommendations of such Third Party Sites, and UnionBank is not liable for any reliance upon or the failure of any products or services advertised on these or any other Third Party Sites. Also, you should be advised that Third Party Sites might have a privacy policy different from that of Unionbankph.com and Third Party Sites may provide less security than this site.

UnionBank offers links to you on an "as is" basis. When you visit a third party website by using a link on a UnionBank site, you will no longer be protected by UnionBank’s privacy policy or security practices. The data collection, use and protection practices of the linked site may differ from the practices of UnionBank sites. You should familiarize yourself with the privacy policy and security practices of the linked website. Those are the policies and practices that will apply to your use of the linked website, NOT UnionBank's policies and practices.

Here are some tips to help you tell if you have left a UnionBank website:

  • Instead of a UnionBank address, the URL of the linked website appears in the location box (or address field) of your web browser.
  • The linked website is shown in a new browser window. The appearance of the linked site, including its colors and graphic design, is significantly different from the UnionBank site.
  • The linked site or page does not appear in a new browser, but you find one or more of the following:
  • The phrase "A UnionBank linked site" beneath the UnionBank logo.
  • The logo of a different company in the upper right hand corner or other prominent location on the linked website, along with the words "Powered by", "Brought to you by", or "Provided by".
  • The layout and content of the navigation tools on the left-hand side of the linked site or in the header at the top of the new webpage are different from UnionBank’s navigation.
  • The first navigation link refers to a description of the company that sponsors the website. It may be titled "About (Third Party’s Name)".
  • A third party’s privacy policy and terms of use statement are identified instead of UnionBank’s.
  • Information in the footer at the bottom of the webpage contains information about a company other than UnionBank.

Safe Surfing Guidelines

ANTI-FRAUD & ANTI-PHISHING GUIDELINES

Dear UnionBank client,

There have been a handful of international banks and financial institutions that have been targeted by online scam artists and syndicates who send fraudulent email messages purportedly coming from a particular bank. These emails, which are made to look like official bank emails or web pages, contain instructions asking the recipient to “update” or “access” their bank accounts by visiting a particular web site provided as a link in the email. These web sites' pages are designed to mimic authentic web sites of the bank and will often include the bank's name and logo and are used to capture customers' user ids, passwords and other confidential information that may be used by these syndicates for their own benefit.

This type of on-line scam is called “phishing” and although UnionBank of the Philippines (UNIONBANKPH.COM) has not been a target of such fraudulent actions, we would like to provide our clients with guidelines and tips to help you avoid and spot these fraudulent emails.

BSP Indentity Theft Advisory
Ways on How to Secure Transaction
Click here read the BusinessWorld report on phishing syndicates

GUIDELINES FOR A SECURE ONLINE BANKING TRANSACTION

  • Ignore any messages purportedly from UnionBank requesting you to update any confidential information relating to your accounts at UnionBank. Although there are no known attempts targeting UnionBank or its customers, kindly inform UnionBank Customer Service at 84-186 if you have received any such emails.
  • Do not click on any links provided by an email message purportedly coming from UnionBank. Only transact on-line by logging in directly at http://www.unionbankph.com If you would like to make a secure on-line transaction with UnionBank, your only option should be to go directly to our website at http://www.unionbankph.com and click on the login links from there.
  • Make sure that your transaction is certified secure by clicking on the mySecureSign logo found on each login page on our web site. This should bring up the webpage of mySecureSign (https://digitalid.mysecuresign.com/secure/cgi-bin/haydn.exe). On this page you should see that the status of the DIGITAL ID/CERTIFICATE is “VALID” signifying the authenticity of the UNIONBANKPH.COM online banking system.
  • Make sure that the address bar displays the proper website URL (Universal Resource Locator) http://www.unionbankph.com/ or https://www.unionbankph.com/
  • While doing an online banking transaction on UNIONBANKPH.COM, the beginning of the web page address should be “https://”
  • While doing an online banking transaction on UNIONBANKPH.COM, look for the padlock symbol at the bottom of your web browser. This signifies that the internet connection used by your online banking transaction is secure. Double-click on the padlock symbol to verify the validity of the security certificate.
  • Avoid using public computers.
  • Make sure that you log-off after your Online Banking Transaction


TIPS FOR ENSURING ONLINE SECURITY

  • Do not write down or reveal your user name and password to anyone
  • Use strong passwords or PINs: Create your passwords using a combination of uppercase and lowercase letters and numbers. Do not use common passwords such as 1234, 1111 or birthdays.
  • Scan your computer for viruses on a regular basis. Download the latest Virus definitions for your anti-virus program.
  • When prompted, do NOT save your username and password on your computer, especially when using public access computers in internet cafes or airport terminals.
  • Always log-off after completing a secure transaction
  • Use the latest version of Internet Explorer or Netscape browsers. Download the latest version from their respective websites to provide you with more advanced security features such as 128-bit encryption and selective content access.
  • Clear your browser's cache when using a public computer.


PROTECT YOUR EBANKING ACCOUNT FROM PASSWORD THEFT BY FOLLOWING THESE TIPS

  • Do not reuse your eBanking password especially on popular social media sites. Hackers prey on the tendency of many people to use the same password on multiple websites. Instead, use a strong, unique password for each online account or email address.
  • Do not include account numbers, pins or personal information in any email as these are not secure transmissions.
  • Never disclose your password to anyone. Fraudsters may solicit your login information to assume your identity and take over your eBanking and other personal accounts. Remember that UnionBank will never call or email to ask for your online password.
  • Change your password immediately if you suspect that it has been compromised.


SAFETY TIPS FOR EMAIL USERS

  • Do not open or run email attachments if you are not familiar with the sender or have doubts regarding the attachment.
  • Do not include account numbers, pins or personal information in any email as these are not secure transmissions.
  • Scan your emails for possible viruses
  • Be wary of fraudulent emails. Avoid clicking on links which ask you to update your accounts or personal information.
  • When in doubt if a UnionBank email is authentic. Please call our customer service group at 84-186

Privacy Statement & Security

PRIVACY

Your privacy is of great concern to us at UnionBank. The information we collect on this site is only used for its stated purpose. We do not sell or share any of the confidential information we collect with any third parties.

We collect information from our existing customers when they transact through our on-line banking facility. This is done so we can confirm they are an existing customer. We collect information from potential new customers who choose to apply for our various products and services through our on-line application forms. We need this information to see if you meet our customer requirements.

We collect Internet access information about all visitors to our site. This information is limited to that needed to adequately log access through the Internet. We use this information to help us design a better site for all our site visitors.

SECURITY

Information security is one of our highest priorities. We use state-of-the-art software and other technologies to prevent unauthorized users from accessing our systems, especially those accessible from the Internet.


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1 Make sure that the website address appearing on your browser starts with https://ebanking.unionbankph.com/ and a padlock symbol (🔒) beside it.If you see something different or there is no address appearing, please do not proceed and report to us immediately.

2 You can only type in your password or PIN using the virtual keyboard.

3 Keepyour device virus-free. Make sure you have an updatedanti-virus software.

4 To secure your account, we strongly advise you to avoid downloading your banking documents using a public computer




For more information, please visit theSafe Surfing Guidelinespage or call our 24-hour Customer Support at (02)8418600.
1 Make sure that the website address appearing on your browser is Union Bank of the Philippines and has a padlock symbol (🔒) beside it. If you see something different or there is no address appearing, please do not proceed and report to us immediately.

2 You can only type in your password or PIN using the virtual keyboard.

3 Keepyour device virus-free. Make sure you have an updatedanti-virus software.

4 To secure your account, we strongly advise you to avoid downloading your banking documents using a public computer




For more information, please visit theSafe Surfing Guidelinespage or call our 24-hour Customer Support at (02)8418600.
1 Make sure that the website address appearing on your browser starts with https://ebanking.unionbankph.com and a padlock symbol (🔒) beside it.If you see something different or there is no address appearing, please do not proceed and report to us immediately.

2 You can only type in your password or PIN using the virtual keyboard.

3 Keepyour device virus-free. Make sure you have an updatedanti-virus software.

4 To secure your account, we strongly advise you to avoid downloading your banking documents using a public computer




For more information, please visit theSafe Surfing Guidelinespage or call our 24-hour Customer Support at (02)8418600.
1 Make sure that the website address appearing on your browser is Union Bank of the Philippines and has a padlock symbol (🔒) beside it. If you see something different or there is no address appearing, please do not proceed and report to us immediately.

2 You can only type in your password or PIN using the virtual keyboard.

3 Keepyour device virus-free. Make sure you have an updatedanti-virus software.

4 To secure your account, we strongly advise you to avoid downloading your banking documents using a public computer




For more information, please visit theSafe Surfing Guidelinespage or call our 24-hour Customer Support at (02)8418600.
1 Make sure that the website address appearing on your browser starts with https://ebanking.unionbankph.com and a padlock symbol (🔒) beside it.If you see something different or there is no address appearing, please do not proceed and report to us immediately.

2 Keepyour device virus-free. Make sure you have an updatedanti-virus software.

3 To secure your account, we strongly advise you to avoid downloading your banking documents using a public computer




For more information, please visit theSafe Surfing Guidelinespage or call our 24-hour Customer Support at (02)8418600.
1 Make sure that the website address appearing on your browser is Union Bank of the Philippines and has a padlock symbol (🔒) beside it. If you see something different or there is no address appearing, please do not proceed and report to us immediately.

2 Keepyour device virus-free. Make sure you have an updatedanti-virus software.

3 To secure your account, we strongly advise you to avoid downloading your banking documents using a public computer




For more information, please visit theSafe Surfing Guidelinespage or call our 24-hour Customer Support at (02)8418600.
1 Make sure that the website address appearing on your browser starts with https://ebanking.unionbankph.com and a padlock symbol (🔒) beside it.If you see something different or there is no address appearing, please do not proceed and report to us immediately.

2 Keepyour device virus-free. Make sure you have an updatedanti-virus software.

3 To secure your account, we strongly advise you to avoid downloading your banking documents using a public computer




For more information, please visit theSafe Surfing Guidelinespage or call our 24-hour Customer Support at (02)8418600.
1 Make sure that the website address appearing on your browser is Union Bank of the Philippines and has a padlock symbol (🔒) beside it. If you see something different or there is no address appearing, please do not proceed and report to us immediately.

2 Keepyour device virus-free. Make sure you have an updatedanti-virus software.

3 To secure your account, we strongly advise you to avoid downloading your banking documents using a public computer




For more information, please visit theSafe Surfing Guidelinespage or call our 24-hour Customer Support at (02)8418600.