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FAQs - Remittance


1. What is Visa Personal Payments?
Visa Personal Payments Technology allows the immediate transfer of money/funds to a UnionBank Visa Debit or Prepaid Card Account from abroad through the international Visa accredited partners.

Visa has partnered with UnionBank for this initial remittance service in Asia. This allows Visa Debit cardholders to receive funds from overseas straight to their UnionBank Visa Debit or Prepaid cards within minutes.

2. How does this work?
Sender visits Visa's designated/remittance partner abroad (at launch, it is UAE Exchange)
Sender informs the teller of the intention to send money to the Philippines using the Visa Personal Payment Facility
Sender provides Beneficiary's UnionBank Visa Debit Card number (at launch, it is EON, E-Wallet and ePayCard)
Sender pays the fee and gives remittance amount/money.
The Beneficiary/UnionBank Debit cardholder receives the funds in minutes.

3. How will the UnionBank cardholder know if the money is already available or credited in the UnionBank Debit card?
If the UnionBank Debit cardholder has a valid mobile number registered with UnionBank, an SMS message will be sent by UnionBank shortly after receipt of the transferred funds
Cardholder can check on-line through UnionBank's internet banking facility
Cardholder can check the funds via ATM
Cardholder can call UnionBank Customer Service at 8418600 to check. Cardholder must provide the Account number to the Customer Service Representative. (Please note that the account number is different from the ATM card number. The account number is provided to you during account opening. For newly issued cards, this is written after the ATM card number)

4. How long does it take for me to receive the funds?
It only takes a few minutes to receive the funds in your UnionBank Debit Card from the time the sender pays the remittance fee and remit the money. It's fast, easy and secure.

5. What countries are included in this money transfer/remittances service?
For the launch, (June 8, 2011) UAE will be the first country where the Visa remittance service will be made available. More countries will be included soon and updates/announcements will be made accordingly.

In UAE, remittance can be coursed through any of UAE Exchange's 90 outlets. Outlet locations can be viewed at www.uaeexchange.com. UAE Exchange is the leading provider of remittance services in the United Arab Emirates (UAE).

6. What UnionBank Debit Cards are remittance-ready?
The following UnionBank Debit cards can accept remittances abroad: EON Visa, E-Wallet Visa, E-PayCard Visa. Updates will be made should there be additional UnionBank Debit Cards for this service.
If I give a UnionBank Debit Card account number for a card other than what is listed above (meaning a UnionBank Debit Card not remittance-ready), what happens to the funds sent?
The request will be processed by the teller abroad but the transaction processing will fail or not be completed.

7. How much will it cost me to receive a remittance from my UnionBank Debit Card?
As a fund recipient, you will not incur any costs in receiving the funds nor will you be deducted any fees. Should you decide to withdraw the remittance money from your UnionBank Debit card, this transaction will be subject to the usual ATM transaction fees based on the type of UnionBank Debit card that you have.

8. How much will it cost my families/relatives abroad to send me money through my UnionBank Debit Card?
The remittance fee is set by the remittance partner of Visa abroad. As of the launch date, UAE Exchange charges 25* AED fixed fee per remittance but the amount is *Subject to change without prior notice. It would be best for your family members/relatives to always check the rates with remittance partners abroad.

9. How is the exchange rate set for the remittance money sent?
The exchange rate is determined by the remittance partner's end /abroad and not be Visa or UnionBank. It is best to inquire about the exchange rate before sending money as the rates fluctuate everyday. The sender would be able to determine at the point of sending the Peso equivalent that will be received by the beneficiary.

10. If my card is stolen while the funds are being remitted, what happens to the money in my debit card?
Report the incident of card loss as soon as possible. Once you have reported to the UnionBank Customer Service that your UnionBank Debit Card is lost or stolen, your card will be blocked. Whatever funds are left after you report the lost/stolen card, will be intact. You can make arrangements for the funds to be withdrawn over the counter (For EON: at your opening branch; For e-Wallet/e-Paycard at your maintaining branch) subject to the standard lost/card documentation requirements. (Presentation of the notarized affidavit of loss and a valid ID)

11. What's the advantage of having the money/funds remitted directly to my UnionBank Debit Card?
Since the money will go directly to your UnionBank Debit Card, this means:
You don't need to go to any branch to get your remittance
No need to go to any money transfer office or money transfer local agent; fill out documents, show any ID or provide any information to collect the money – you save time and transportation cost
It's safer because you don't have to carry the cash remitted to you

And because it's a UnionBank Visa Debit Card, you can:
Shop right away in supermarkets, department stores, restaurants and other establishments accepting Visa cards. You save time going to an ATM to get cash
You can use the card to pay for your utility bills via any Megalink ATM or through the UnionBank internet banking facility
Use it to do on-line/internet purchases
Withdraw cash
Being a Visa card, the UnionBank Visa Debit Card can be used to make purchases at millions of local and global merchant outlets where Visa cards are accepted, as well as withdraw cash from more than 1.8 million ATMs in the Philippines and around the world

1. What is this new service all about?
The new service allows you to receive your Western Union Remittances directly to your UnionBank account through one phone call.

2. Who can use this service?
All active UnionBank accountholders (GSIS UMID Card, EON, E-Wallet, Checking Account) can use this service.

3. How can I avail of this service?
Simply call the UnionBankCustomer Service Hotline at 8418600 and dial 7 for Western Union and simply follow the succeeding instructions.

4. What do I need to avail of this service?
Be prepared with your Western Union Money Transfer Control Number (MTCN) and your UnionBank account details.

5. How long will it take to receive my Western Union remittance?
You will be receiving your Western Union remittance in your UnionBank Account within minutes.

6. How much is the fee to avail of this service?
There is no fee! We will transfer your Western Union remittance to your UnionBank account free of charge.

7. How much is the exchange rate for my Western Union remittance?
The exchange rate is determined by Western Union. You can ask the Customer Service Representative for the exchange rate of your remittance.

8. How will I know if my Western Union remittance has been successfully credited to my UnionBank Account?
The Customer Service Representative will notify you when your account has been credited. You will also be receiving an SMS notification for every successful credit.

9. What are the advantages of using this service?
You can enjoy the convenience and security of having your money directly credited to your UnionBank account.

In addition, if your account is a Visa Debit card (EON, EWallet, EPayCard) you can:
Pay your bills online
Access your account online 24/7
Purchase from any VISA accredited merchant
Withdraw from any UnionBank, Megalink, Bancnet and Expressnet ATMs nationwide and VISA PLUS ATMs worldwide

And for GSIS UMID Card, you can:
Pay your bills online
Access your account online 24/7
Withdraw from any UnionBank, Megalink, Bancnet and Expressnet ATMs nationwide and VISA PLUS ATMs worldwide

10. Who can I call for more information?
You may call the UnionBank Customer Service Hotline (8418600) and dial 7 for this service. If you wish to transact, dial 1 and for service inquiries, dial 2.

11. When can I avail of the service?
This service is available everyday from 6:00 am to 10:00 pm only.

1. What is UnionBank’s SWIFT Code?
SWIFT stands for the Society for Worldwide InterBank Financial Transactions and is used to facilitate transfers between banks in different countries. UnionBank’s SWIFT code is UBPHPHMM.

2. Why remit via a Correspondent Bank?
A Correspondent Bank is a bank in which UnionBank has an account in. We highly recommend remitting via a Correspondent bank as a different bank may charge additional fees and create longer turn-around time which may affect date of receipt of funds.

3. What is an ABA number?
ABA means American Bankers Association and the ABA number is used to identify banks belonging to the American Bankers Association. Being a Philippine Bank, UnionBank does not have an ABA number, however, we have indicated the ABA number for our correspondent banks in our List of Correspondent Banks.

4. What is an IBAN number and what is UnionBank’s IBAN number?
IBAN refers to International Bank Account Number. This number is used as an identifier mostly by European banks. As UnionBank is not a European bank, we do not have an IBAN number, however, we have indicated the IBAN number of our correspondent banks.

5. What are the fees in using Bank to Bank transactions?
Remitter Bank/ Correspondent bank charges may vary; UnionBank Cable Charge = $10. Documentary Stamps (if convertible to PHP): P0.30 for every PhP 200 amount converted plus PhP 0.30 for every fraction thereof.

6. What is my branch address?
If asked for a branch address in the Telegraphic/Wire Transfer Form, you may refer to our list of branches and identify the branch in which you maintain an account in.

7. Why is my remittance not yet in my bank account after one banking day?
Your remitter’s remitting bank and the correspondent bank used may have a longer turn-around time which would affect date of receipt of funds. Inaccurate details provided by your remitter would also affect your receipt of funds.

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1 Make sure that the website address appearing on your browser starts with https://ebanking.unionbankph.com/ and a padlock symbol (🔒) beside it.If you see something different or there is no address appearing, please do not proceed and report to us immediately.

2 You can only type in your password or PIN using the virtual keyboard.

3 Keepyour device virus-free. Make sure you have an updatedanti-virus software.

4 To secure your account, we strongly advise you to avoid downloading your banking documents using a public computer




For more information, please visit theSafe Surfing Guidelinespage or call our 24-hour Customer Support at (02)8418600.
1 Make sure that the website address appearing on your browser is Union Bank of the Philippines and has a padlock symbol (🔒) beside it. If you see something different or there is no address appearing, please do not proceed and report to us immediately.

2 You can only type in your password or PIN using the virtual keyboard.

3 Keepyour device virus-free. Make sure you have an updatedanti-virus software.

4 To secure your account, we strongly advise you to avoid downloading your banking documents using a public computer




For more information, please visit theSafe Surfing Guidelinespage or call our 24-hour Customer Support at (02)8418600.
1 Make sure that the website address appearing on your browser starts with https://ebanking.unionbankph.com and a padlock symbol (🔒) beside it.If you see something different or there is no address appearing, please do not proceed and report to us immediately.

2 You can only type in your password or PIN using the virtual keyboard.

3 Keepyour device virus-free. Make sure you have an updatedanti-virus software.

4 To secure your account, we strongly advise you to avoid downloading your banking documents using a public computer




For more information, please visit theSafe Surfing Guidelinespage or call our 24-hour Customer Support at (02)8418600.
1 Make sure that the website address appearing on your browser is Union Bank of the Philippines and has a padlock symbol (🔒) beside it. If you see something different or there is no address appearing, please do not proceed and report to us immediately.

2 You can only type in your password or PIN using the virtual keyboard.

3 Keepyour device virus-free. Make sure you have an updatedanti-virus software.

4 To secure your account, we strongly advise you to avoid downloading your banking documents using a public computer




For more information, please visit theSafe Surfing Guidelinespage or call our 24-hour Customer Support at (02)8418600.
1 Make sure that the website address appearing on your browser starts with https://ebanking.unionbankph.com and a padlock symbol (🔒) beside it.If you see something different or there is no address appearing, please do not proceed and report to us immediately.

2 Keepyour device virus-free. Make sure you have an updatedanti-virus software.

3 To secure your account, we strongly advise you to avoid downloading your banking documents using a public computer




For more information, please visit theSafe Surfing Guidelinespage or call our 24-hour Customer Support at (02)8418600.
1 Make sure that the website address appearing on your browser is Union Bank of the Philippines and has a padlock symbol (🔒) beside it. If you see something different or there is no address appearing, please do not proceed and report to us immediately.

2 Keepyour device virus-free. Make sure you have an updatedanti-virus software.

3 To secure your account, we strongly advise you to avoid downloading your banking documents using a public computer




For more information, please visit theSafe Surfing Guidelinespage or call our 24-hour Customer Support at (02)8418600.
1 Make sure that the website address appearing on your browser starts with https://ebanking.unionbankph.com and a padlock symbol (🔒) beside it.If you see something different or there is no address appearing, please do not proceed and report to us immediately.

2 Keepyour device virus-free. Make sure you have an updatedanti-virus software.

3 To secure your account, we strongly advise you to avoid downloading your banking documents using a public computer




For more information, please visit theSafe Surfing Guidelinespage or call our 24-hour Customer Support at (02)8418600.
1 Make sure that the website address appearing on your browser is Union Bank of the Philippines and has a padlock symbol (🔒) beside it. If you see something different or there is no address appearing, please do not proceed and report to us immediately.

2 Keepyour device virus-free. Make sure you have an updatedanti-virus software.

3 To secure your account, we strongly advise you to avoid downloading your banking documents using a public computer




For more information, please visit theSafe Surfing Guidelinespage or call our 24-hour Customer Support at (02)8418600.